Join the E-Bike
revolution
- Rent an E-Bike for a monthly fee
- Maintenance included
- Personalise the bike with our "Family Kit"
Rent an E-Bike today
Your benefits
A family E-Bike
Get yourself and your kids from A to B, emission-free.
Service included
No need to worry about wear and tear. Repairs and maintenance are on us.
Flexible subscription
Select short or long-term rental options and cancel or purchase at the end of the rental period.
Follow these simple steps to start riding now
Choose your favourite model and plan.
Select a convenient pickup slot.
Pay for your subscription.
Collect your E-Bike and enjoy the ride.
Need repairs? Schedule an appointment in our App.
Ride in style with our fully-loaded family bike, or customise your ride with your own unique flair and your desired accessories!
CHOOSE YOUR MODEL
RadWagon
The electric cargo bike’s elongated frame and lower centre of gravity provide stable rides, even when you’re taking full advantage of the payload capacity. Personalise it to cruise the city with your family.
MONTHLY PRICE
6 MONTHS
119€
12 MONTHS
99€
24 MONTHS
89€
SPECS
RANGE
up to 72km
CHARGING TIME
6 hrs
MAXIMUM SPEED
25 km/h
GEARS
7-Speed
TYRES
22″
MAXIMUM WEIGHT
158 kg
RACKS
Front (optional) & rear
ACCESSORIES
Phone holder
Front rack (optional)
Child bike seat (optional)
Family Kit: (optional)
- Caboose
- Deckpad
- Floorboards
CYCLE teamed up with Thule to provide you with the safest way to transport your children.
Whether you opt for the basic or the Family package, you can add up to 2 kids’ bike seats to your subscription.
Thule Yepp 2 Maxi
Our Stores
CYCLE Berlin
Lobeckstraße 36, 10969 Berlin
09:00 – 17:30, Mon – Fri
CYCLE Munich
Ungererstraße 92, 80805 Munich
09:00 – 10:00, Mon – Fri
*SUBSCRIPTION FOR COMMERCIAL PURPOSES SUCH AS THE DELIVERY OF FOOD OR EXCEEDING 800KM PER MONTH IS PROHIBITED
Why should I subscribe to an E-Bike?
Save time and money
The E-Bike is the most cost-efficient transport option for inner-city travel. It beats almost any other vehicle in terms of cost of maintenance, fuel, insurance and parking. And while others sit in traffic jams for hours, you’ll glide past them and arrive at your destination on time and stress-free.
Go green
One third of all CO2 emissions in Europe are connected to transportation. Electric bikes use significantly less energy and resources than cars and produce close to zero emissions. By choosing an E-Bike over a car, you can significantly reduce your carbon footprint and contribute towards a cleaner, greener city.
Peace of Mind
Don’t worry about the maintenance of your ride. With our subscription, service and repairs are included, which means that you don’t have to spend time and money on workshop visits.
Our FAQs
What is the minimum age to rent an E-Bike?
You must be at least 18 years old.
Am I allowed to share my E-Bike with someone else, or rent it out to them?
No, only the rider who has signed the rental contract with us is allowed to use the bike.
How do I charge my E-Bike?
Your E-Bike is provided with a charging cable by us.
How much does it cost to fully charge the battery?
The costs may vary and depend on your utility provider. You should assume 0.5 – 0.8 kWh per full charge, depending on the battery type.
Is it possible to rent an E-Bike for only a couple of days or for the weekend?
No. The minimum rental term is currently 6 months.
No. Only one E-Bike can be rented per person.
Yes. Leasing an E-Bike through your employer can be up to 50% cheaper. In case you are interested, please reach out to sales@cycle.eco.
I have an issue with my bike, what should I do?
In our App, click on “Appointments” to report your problem, then use the calendar function to make an appointment with us in the following 7 business days.
How much time does a service appointment take?
Service appointments take 30 minutes and are handled by our experienced bike mechanics. To ensure that everything works smoothly and so that our mechanics have enough time for your E-Bike, please be on time for the agreed appointment.
What if the damage is so significant that the repair will take longer?
If the repair of your E-Bike will take a long time, we can provide you with a replacement E-Bike, subject to availability, so that you are back on the road again quickly.
Who covers the service costs?
It depends on the type of damage. If it is normal wear and tear resulting from ordinary use, we will always cover the cost of the repair and you have nothing to worry about.
If repairs are required as a result of an accident, the party at fault for the accident is liable.
What is the “Peace of Mind” package?
The “Peace of Mind” package is an additional cover for your vehicle and is included in your monthly fee. This reduces your deductible in case of damage and theft of the E-bike, e.g. up to € 0 in case of irreparable damage as a result of an accident, given the battery is still intact.
For damages to the E-Bike, you will need to submit an accident report, explaining in detail how the damages happened, to our team on-site or via our App. Please be aware that intentional damage and gross negligence are not covered by the additional protection of the “Peace of Mind” package.
For thefts, an official police report will always be required. Note that only thefts of a securely locked E-Bike are covered under the “Peace of Mind” package.
More information can be found in our T&C.
When will the E-Bike rent be debited?
The debit for the monthly amount will be made in advance. The rent will be debited for the first time on the day of your registration. This day will become your monthly billing date.
Example: You register on June 3. On that day the rent will be debited for the first time. Your billing date will therefore always be the 3rd of every month.
Please make sure that you have sufficient funds in your account or available through your credit card on the billing date.
What are the payment options?
All you need is a valid credit or debit card. Your rent can be paid for by online card payment or by direct debit (SEPA direct debit). Please note that SEPA payments can take up to 5 business days to process.
What happens if my rent cannot be debited?
Please make sure that you have sufficient funds in your account or available through your credit card on the billing date.
Should we be unable to debit rent from your designated payment method, we reserve the right to partner with an external agency to collect the outstanding amounts. This may lead to withdrawal of your E-Bike.
Further information can be found in our T&C.
Is there an option to buy my vehicle?
Absolutely! You can purchase the bike after the minimum contract period has expired. Let us know if you want to take over your ride so we can make you an individual offer. Contact us at support@cycle.eco.
What should I do if I am involved in an accident?
Irrespective of who is at fault, please always contact the local police and – in case your E-Bike is damaged – contact us thereafter.
Damages to your E-Bike are covered by our “Peace of Mind” package, as long as they are not the result of intentional damage or gross negligence. Find out more under the section “Peace of Mind”.
What should I do if my E-Bike has been stolen?
As soon as you discover your E-Bike has been stolen, you must immediately report the theft to the local police.
Once you have the official police theft report, send it to us or bring it to your CYCLE store (please note: a report confirmation is not a valid police report). You need to contact us with the police theft report within a maximum of 24 hours of discovering your E-Bike was stolen. The theft report must contain the following information: the place and date of the theft, the internal CYCLE number of the bicycle and whether the bicycle was locked at the time of the theft. Reports which do not include this information are invalid.
Berlin only: Use online reporting tool “Internetwache Polizei Berlin“.
In addition, we will ask you to bring back the key of your E-Bike’s lock to our location to prove that your E-Bike was securely locked at the time of the theft. In case you have lost the keys, you will have to pay the compensation as stated in the T&C. If your E-Bike was securely locked, we will cover the costs of replacement in full or partially. Find out more under the section “Peace of Mind” package.
I lost my battery. What do I have to do?
Please reach out to our team for assistance. In any case, you will be charged compensation. More information can be found in our T&C.
I lost my key. What now?
Please reach out to our team to inquire about a replacement key or lock. In any case, you will be charged compensation for the lost key. More information can be found in our T&C.
My kids bike seat got stolen. What now?
Unfortunately this accessory is not covered by our “Peace of Mind” package.
Is there a minimum term in the contract?
Yes. The minimum term is 6 months.
I would like to cancel my subscription. What do I have to do?
In our App, you can always cancel your subscription for the next billing period until 24 hours prior to the next billing date.
Should you have registered for a subscription with a minimum rental duration, you will need to wait first until this period is over.
Return your E-Bike with charging cable or other rented accessories BEFORE your next billing date, during our opening hours. At the latest, your E-Bike needs to be returned to us on the day before your next billing date. Please note that we are not open on weekends.
In case of non-compliance, your rental will be automatically extended for another month.
Is there a cancellation period?
The cancellation may depend on your subscription, but is normally 24 hours before the end of your current billing period.
Where can I pick up the vehicle or return it?
After you have made an appointment, you can pick up or return the E-Bike at our location in your city.
When returning your E-Bike, it should be in the same condition as when you received it, and the battery should be fully charged.s