Is there a minimum term in the contract?
Yes. The minimum term is 1 month.
I would like to cancel my subscription. What do I have to do?
In our App, you can always cancel your subscription for the next billing period until 24 hours prior to the next billing date.
Should you have registered for a subscription with a minimum rental duration, you will need to wait first until this period is over.
Return your E-Bike with the charging cable or other rented accessories BEFORE your next billing date, during our opening hours. At the latest, your E-Bike needs to be returned to us on the day before your next billing date. Please note that we are not open on weekends.
In case of non-compliance, your rental will be automatically extended for another month.
Is there a cancellation period?
Yes, you can cancel your subscription, effective from the following month, anytime in the final month of your subscription period.
Please note that if your E-Bike and any additional accessories are not returned on time (as described above), your subscription will be automatically extended.
Where can I pick up or return the vehicle?
After you have made an appointment, you can pick up the E-Bike at our location in your city.
When returning your E-Bike, it should be in the same condition as when you received it, and the battery should be fully charged. Do not forget to bring the charger, key and any additionally rented accessories with you.